Extra Info
Jupiter Jump is a family owned and operated bounce house rental company located in Pennsylvania's Lehigh Valley Area. We take pride in the quality of our equipment; our inflatables are certified in Pennsylvania and New Jersey. We make sure that all of our rental units are cleaned and sanitized prior to each use.
Owners, Johanly Salgado & Jonathan Rivera make every aspect of their business a family affair. Treating customers as if they were one of your own family members is the best way to make sure that quality customer service is a first priority. Professional integrity and trustworthy character guide each business transaction.
Owners, Johanly Salgado & Jonathan Rivera make every aspect of their business a family affair. Treating customers as if they were one of your own family members is the best way to make sure that quality customer service is a first priority. Professional integrity and trustworthy character guide each business transaction.
General Rules
Cancellation Policy
Liability Waiver
Delivery
Payment & Additional Fees
Frequently Asked Questions
Q.What do I need?
A.Nothing, just be ready to have fun! Before you rent, make sure you check the dimensions of the inflatable you are renting and add 8-10 feet around the entire inflatable for safety. For every bouncy castle an outlet is needed, so make sure the location has one within 100 feet. Jupiter Jump LLC will provide one extension cord per inflatable and take care of the rest. If the inflatable rented is a water inflatable, make sure there is a water source at the location, Jupiter Jump LLC will provide a hose.
Q.What kind of power is needed for the bouncy castle?
A.All our bouncy castles plug into a standard 110-volt grounded three-prong electrical household outlet. To avoid any inconveniences, we do ask that nothing else be plugged into the outlet in which the bouncy castle will be at. We only provide one extension cord per rental; therefore, we ask that the inflatable should be no further than 100 feet from the outlet.
Q.Do you deliver?
A.Of course we deliver! We can deliver any bouncy castle we rent which allows you to carry on party planning worry free. Delivery fees may vary upon location, so be sure to check out our 'Delivery Policy'.
Q.What if I have to cancel?
A.If you cancel with 7 or more days in anticipation, you will receive a full refund. If you cancel with less than 7 days in anticipation, a refund may not be possible. We understand life can throw some curve balls, so Jupiter Jump LLC reserves the right to personally review any cancellations if necessary. Be sure to check out our 'Cancellation Policy' before booking.
Q.What happens if the weather is bad?
A.YOU are responsible to cancel the rental if the weather is bad. We understand the weather is unpredictable, so if you cancel (due to weather) before Jupiter Jump LLC arrives to the event, a full refund will be made. In the case that no cancellation was made during bad weather and Jupiter Jump LLC arrives to the event location, not allowing us to safely set up, Jupiter Jump LLC will keep 25% of the total rental price and refund the rest. For more information be sure to check out our 'Cancellation Policy'.
Q.Can I pick up the rental?
A.While we do have the option of delivery, if you want to save yourselves the delivery fee we do offer pick up. In order to pick up, you will need a pickup truck or a large cargo van, NO OTHER VEHICLE IS ALLOWED. Upon pick up, we will explain how to set up the rental and you will be required to sign a liability waiver. Refer to our 'Delivery Policy' for more details.
Q.What happens if something is broken or missing?
A.If any of the equipment is lost, stolen or broken, the customer will be charged to the card on file. Refer to our 'Additional Fees' policy.
Q.When is payment due?
A.After receiving your booking request, an invoice will be sent out explaining all the fees. If you are booking in advance, upon receiving the invoice, you will have 24 hours to pay for the deposit to reserve your day. The full balance must be paid a week (7 days) before your event date. If you are booking with less than 7 days prior to your rental date, payment is due 24 hours after receiving the invoice. Please read our 'Cancellation Policy' and our 'Payment Policy' before booking.
