Extra Info
Jupiter Jump LLC is a family owned and operated party rental company located in Pennsylvania's Lehigh Valley Area. We take pride in the quality of our equipment. We make sure that all of our rental units are cleaned and sanitized prior to each use to ensure your event is a blast!
We make every aspect of their business a family affair. Treating customers as if they were one of your own family members is the best way to make sure that quality customer service is a first priority! Professional integrity and trustworthy character guide each business transaction. If you have any requests, please don't hesitate to reach out.
We make every aspect of their business a family affair. Treating customers as if they were one of your own family members is the best way to make sure that quality customer service is a first priority! Professional integrity and trustworthy character guide each business transaction. If you have any requests, please don't hesitate to reach out.
Frequently Asked Questions
Q.What do I need?
A.Nothing, just be ready to have fun! Before you rent, make sure you check the dimensions of the inflatable you are renting and add 8-10 feet around the entire inflatable for safety. For every bouncy castle an outlet is needed, so make sure the location has one within 100 feet. Jupiter Jump LLC will provide one extension cord per inflatable and take care of the rest. If the inflatable rented is a water inflatable, make sure there is a water source at the location, Jupiter Jump LLC will provide a hose.
Q.What kind of power is needed for the bouncy castle?
A.All our bouncy castles plug into a standard 110-volt grounded three-prong electrical household outlet. To avoid any inconveniences, we do ask that nothing else be plugged into the outlet in which the bouncy castle will be at. We only provide one extension cord per rental; therefore, we ask that the inflatable should be no further than 100 feet from the outlet.
Q.Do you deliver?
A.Of course we deliver! We can deliver any bouncy castle we rent which allows you to carry on party planning worry free. Delivery fees may vary upon location, so be sure to check out our 'Delivery Policy'.
Q.What if I have to cancel?
A.If you cancel with 7 or more days in anticipation, you will receive a full refund. If you cancel with less than 7 days in anticipation, a refund may not be possible. We understand life can throw some curve balls, so Jupiter Jump LLC reserves the right to personally review any cancellations if necessary. Be sure to check out our 'Cancellation Policy' before booking.
Q.What happens if the weather is bad?
A.YOU are responsible to cancel the rental if the weather is bad. We understand the weather is unpredictable, so if you cancel (due to weather) before Jupiter Jump LLC arrives to the event, a full refund will be made. In the case that no cancellation was made during bad weather and Jupiter Jump LLC arrives to the event location, not allowing us to safely set up, Jupiter Jump LLC will keep 25% of the total rental price and refund the rest. For more information be sure to check out our 'Cancellation Policy'.
Q.Can I pick up the rental?
A.Unfortunately, we do not have the option to pick up. Your safety is our top priority, so to ensure that the unit is properly set up, one of our employees MUST set up.
Q.What happens if something is broken or missing?
A.If any of the equipment is lost, stolen or broken, the customer will be charged to the card on file. Refer to our 'Additional Fees' policy.
Q.When is payment due?
A.When you are booking online, a deposit fee is required to reserve your date! After paying the deposit, an e-mail will be sent out with the remaining balance. You can pay as soon as you’d like or if you want to wait till our crew arrives to the location to pay the remaining balance, that is completely acceptable. Please note, NOTHING will be set up until full payment is received.